Put your knowledge base on autopilot.
An always-on AI agent that manages, updates, and improves your existing knowledge base for you.
Hey everyone—
We're Jiffy, created by a team that's spent years in the trenches of customer support, understanding the daily challenges that come with managing a knowledge base. We've seen firsthand how outdated articles, manual updates, and a maze of content turn an essential resource into a constant source of frustration for support teams.
And now, with AI becoming table stakes in support, an accurate, up-to-date knowledge base isn't just helpful; it's essential. Your KB fuels the AI models that will shape the future of customer experience. Jiffy is here to change the game—transforming your existing KB into a self-driving, AI-powered system that stays accurate, current, and ready to adapt with every customer interaction.
With Jiffy, your KB doesn't just work—it works for you, empowering your team, fueling your AI, and enabling truly exceptional support without the hassle. With Jiffy, support teams are free to focus on what matters most—delivering exceptional service, powered by a KB that works seamlessly, reliably, and intelligently on autopilot.
How Jiffy Works
Connect Your Existing KB and Support Tools
Start by seamlessly integrating Jiffy with your existing knowledge base and support tools like Intercom, Zendesk, Help Scout, Front, or Pylon. No need for a new system—Jiffy overlays directly onto your current setup.
Continuous Scanning and Analysis
Once connected, Jiffy continuously scans your knowledge base and analyzes ongoing customer interactions and support tickets. This helps identify gaps, outdated information, and inconsistencies.
AI-Powered Recommendations
Using advanced AI scoring, Jiffy flags articles that need attention. It identifies content that requires updates, suggests improvements, and highlights discrepancies between your KB and real support responses.
Drafting and Approval Workflow
Jiffy drafts updates and new articles based on support interactions. Your team can then review, edit, approve, or deny these suggestions via an easy-to-use dashboard, ensuring content remains accurate and relevant.
Ongoing Optimization
With every update, Jiffy learns from your content, adapting to your specific needs. Your KB stays accurate, up-to-date, and primed to fuel AI-driven support models, all with minimal manual effort.
Tools We Integrate With
Jiffy seamlessly integrates with leading support tools to overlay directly on your existing setup. No migration needed - just connect and go.
Zendesk
Intercom
Help Scout
Front
Pylon
Don't see your tool? Let us know and we'll prioritize your integration.